Terms of
Service

The Professional Performance System™ is a diagnostic methodology and programme suite operated by Greatness Academy Ltd, a company incorporated in England and Wales (Company Number: 16062394), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ (“we”, “us”, “our”, “the Professional Performance System™”).

We provide professional diagnostic instruments, structured performance programmes, practitioner-led engagements, digital content, and associated materials to high-capability professionals and leaders (“Services”). Our principal products are: the PPS Index™ (professional performance diagnostic instrument), the PPS Performance Audit (48-hour structured diagnostic), the Governed Standard Protocol (21-day execution installation programme), and the Governance Intensive (9-month practitioner-led engagement).

You may contact us at: legal@ppsprotocol.com

These Terms apply to both Business Clients and Consumers. Where a distinction between the two applies, it is expressly stated. Consumer protections under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply only where you are purchasing our Services as a Consumer.

Where you purchase our Services in the course of a business — including where you are a director, sole trader, partner, employee, or agent purchasing on behalf of or through a legal entity — you are a Business Client. Consumer protections, including statutory cooling-off rights, enhanced refund rights, and unfair terms protections applicable solely to Consumer contracts, do not apply to your purchase.

At the point of purchase, you will be asked to confirm whether you are purchasing as a Consumer or as a Business Client. Where you confirm that you are purchasing as a Business Client, you acknowledge that consumer-specific statutory protections do not apply.

Nothing in this clause affects any statutory rights that apply equally to Business Clients and Consumers, including protection from fraudulent misrepresentation.

These Terms apply to all Users, Participants, and Clients. Additional terms may apply to specific Services (including Programme Agreements), and in the event of any conflict, the specific terms shall prevail in respect of the relevant Service.

We reserve the right to amend these Terms at any time. We will notify existing Participants and Clients of material changes by email with no less than 14 days’ notice before the changes take effect. Continued use of our Services following notification constitutes acceptance of the revised Terms.

These Terms were last updated on the date stated above. We recommend you review them periodically.

We reserve the right to withdraw or amend any Service, and to restrict access to any part of our Services, at any time and without notice, subject to our obligations under any Programme Agreement in force.

You are responsible for ensuring that all persons who access our Services through your account are aware of and comply with these Terms.

You must not use our Services if you are under 18 years of age. By accessing our Services, you represent and warrant that you are at least 18 years of age.

We do not guarantee that our Services will be available at all times or that access will be uninterrupted. We will endeavour to give reasonable notice of any planned interruption.

Access to certain Services requires registration. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately upon becoming aware of any unauthorised use of your account.

We reserve the right to disable any user account at our discretion, including where we reasonably believe you have breached these Terms.

Accounts are personal and non-transferable. You must not share your account credentials with any other person.

We are the owner or licensee of all Intellectual Property Rights in our Services and Content. All rights are reserved. All content, frameworks, instruments, architectures, designations, methodologies, and materials produced by or associated with the Professional Performance System™ are the proprietary work of Greatness Academy Ltd and are protected under applicable copyright, trade mark, and intellectual property law. Unauthorised use of any name, designation, framework, or content associated with the Professional Performance System™ is prohibited.

You must not copy, reproduce, republish, upload, post, transmit, distribute, or make available to any third party any of our Content without our prior written consent, except as expressly permitted under these Terms.

Nothing in these Terms grants you any right, title, or interest in or to our Intellectual Property Rights.

You may print or download extracts from our Website for your own personal, non-commercial use, provided that you do not modify any materials, that you acknowledge our status as the proprietors, and that our copyright notices remain intact.

User-Generated Content. Where you contribute content to any Platform, community, or discussion environment operated by us, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt, publish, and display such content for the purposes of operating and improving our Services. You represent and warrant that you own or have the right to grant this licence, and that your content does not infringe any third party’s rights.

We reserve the right to remove any user-generated content at our discretion, including content that we reasonably consider to be in breach of these Terms, applicable law, or our community standards.

Automated scraping, web crawling, and systematic extraction of our Content are strictly prohibited. The following activities are expressly prohibited without our prior written authorisation:

Breach of this clause constitutes a material breach of these Terms and may also constitute infringement under the Copyright, Designs and Patents Act 1988, the Computer Misuse Act 1990, the Trade Marks Act 1994, and applicable database rights.

The Professional Performance System™ provides professional performance diagnostics, structured execution programmes, and practitioner-led engagements. Our Services are not regulated financial advice, legal advice, medical advice, or psychological therapy. Nothing in our Services constitutes professional advice of this nature, and you should seek independent professional advice on matters falling within those regulated domains.

We do not guarantee any specific outcome, result, or return on investment from participation in any of our Services. Programme outcomes depend on factors including your level of engagement, honesty of self-assessment, implementation, professional context, and external circumstances beyond our control. Any case studies, testimonials, or outcome narratives referenced in our materials are illustrative only and do not represent guaranteed or typical results.

Our programmes are delivered according to the Professional Performance System™ methodology. We apply our professional judgment in determining the programme prescription most appropriate to each Client’s context. This may include prescribing work in areas that differ from a Client’s stated preferences where the system indicates a different priority. This principle is explained, agreed to, and acknowledged in the Programme Agreement before any bespoke programme commences. Clients retain autonomy and may decline a programme prescription, though we retain the right to name our professional view.

Specific terms applicable to the Governance Intensive and other practitioner-led programmes are set out in the relevant Programme Agreement, which forms a binding contract. In the event of any inconsistency between these Terms and a Programme Agreement, the Programme Agreement prevails.

The PPS Index™ is a professional performance diagnostic tool. It does not constitute a psychological assessment, clinical diagnosis, regulated professional evaluation, financial advice, or any form of advice that should be acted upon without independent professional judgement. By completing the PPS Index™, you acknowledge that:

Prices for our Services are as set out on our Website or in the relevant Programme Agreement at the time of purchase, and are stated in pounds sterling (GBP) unless otherwise specified.

All prices are inclusive of VAT where applicable at the prevailing rate, unless stated otherwise.

Payment is due in accordance with the schedule set out on our Website or in the relevant Programme Agreement. Time for payment is of the essence.

We reserve the right to suspend or terminate access to Services where payment is not received by the due date. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable to Business Clients.

All payments are processed through Stripe. We do not store payment card data. Payment processing is subject to Stripe’s terms of service.

Promotional rates, launch pricing, and time-limited offers are subject to the specific terms communicated at the time of the offer, and are available only within the specified period and to qualifying purchasers.

Where you are a Consumer and purchase Services online or at a distance, you have a statutory right to cancel within 14 days of purchase without reason (the “Cooling-Off Period”), subject to clause 12.2.

Where you are a Consumer and request that we begin delivering digital content or services before the end of the Cooling-Off Period, you lose your right to cancel once delivery has commenced. We will obtain your express acknowledgement of this waiver at the point of purchase.

Where you are a Business Client, no statutory cooling-off period applies. Cancellation rights are governed exclusively by the relevant Programme Agreement.

The PPS Performance Audit is a 48-hour structured diagnostic programme. The investment is non-refundable once diagnostic materials have been delivered. “Delivery” means the earlier of: (i) provision of the PPS Performance Audit onboarding materials; or (ii) activation of your PPS Performance Audit portal access. Where you have not received access and no materials have been delivered, a full refund may be requested within 48 hours of purchase by contacting us at support@ppsprotocol.com.

(a) The Governed Standard Protocol investment is non-refundable once the programme has commenced. “Commencement” means the earlier of: (i) delivery of Day 1 programme materials; or (ii) activation of your GSP portal access.

(b) Before purchase, you will be provided with explicit pre-contractual written notice of this non-refundable policy and will be required to give a specific written acknowledgement.

(c) Where we terminate the programme for reasons within our control, a pro-rated refund for the unused proportion of the programme will be issued within 14 days.

(a) The Governance Intensive investment is non-refundable once the programme has commenced. “Commencement” means the earlier of: (i) delivery of onboarding materials; or (ii) the first practitioner session.

(b) Before signing any Programme Agreement, you will be provided with explicit pre-contractual written notice of this non-refundable policy and will be required to give a specific written acknowledgement, separate from your general acceptance of these Terms.

(c) Where a staged or instalment payment structure is agreed, liability for all outstanding instalments accrues upon commencement regardless of subsequent cancellation, unless we agree otherwise in writing.

(d) Where we terminate the programme for reasons within our control, a pro-rated refund for uncompleted months will be issued within 14 days.

The PPS Index™ is provided at no charge. No payment terms apply.

Nothing in this clause affects statutory rights applicable to Consumers under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 that cannot lawfully be excluded or limited.

Our Services are provided “as is” and “as available” without any warranties of any kind, express or implied, to the fullest extent permitted by applicable law.

We do not warrant that our Services will be uninterrupted, error-free, or free from harmful components.

We do not make any warranty as to the accuracy, completeness, or fitness for purpose of any Content or PPS Index™ output.

Nothing in these Terms excludes or limits any warranty implied by applicable law where such exclusion is not permitted, including the Consumer Rights Act 2015 where you are a Consumer.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 17 of the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited under applicable law.

Subject to clause 14.1, and to the fullest extent permitted by law, we shall not be liable for: (a) any loss of profits, revenue, business, or goodwill; (b) any indirect, special, or consequential loss; (c) any loss arising from reliance on any Content or PPS Index™ output; (d) any loss arising from decisions made as a result of engaging with our Services; whether arising in contract, tort, breach of statutory duty, or otherwise.

Where you are a Business Client, our total aggregate liability in respect of all claims arising out of your use of our Services shall not exceed the total amount paid by you to us in the twelve months immediately preceding the event giving rise to the claim.

Where you are a Consumer, we do not seek to limit our liability beyond what is permissible under the Consumer Rights Act 2015 and other applicable consumer protection legislation.

Our Services involve the use of third-party platforms (including Vercel, Ghost, Loops, and Stripe). Your use of such third-party services is subject to their own terms and privacy policies. We are not responsible for the practices, content, or reliability of any third-party service.

Our Website may contain links to third-party websites provided for convenience only. We accept no responsibility for them or for any loss arising from your use of them.

Each party agrees to keep confidential all Confidential Information received from the other party and not to disclose it to any third party without prior written consent, except as required by law.

“Confidential Information” includes: programme session content, diagnostic outputs, client commercial information, programme architecture, unpublished methodologies, Constraint Bank content, Alignment Action Report submissions, Completion Records, and any information designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

We respect the confidentiality of all programme session content and will not disclose the specific content of your sessions to third parties without your consent, save as required by law or as necessary to prevent serious harm.

Case studies, testimonials, and outcome narratives are used only with the express written consent of the relevant Client or Participant.

We are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms by reference, sets out how we collect, use, store, and protect your personal data.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

We are registered as a data controller with the Information Commissioner’s Office (ICO). Our registration number is [ICO Registration Number — to be inserted before deployment].

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.

Subject to clause 19.3, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

If you are a Consumer habitually resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of Scotland or Northern Ireland respectively. Nothing in this clause affects your statutory rights as a Consumer.

We hope to resolve any disputes or complaints informally wherever possible. If you have a complaint, please contact us in the first instance at legal@ppsprotocol.com and we will endeavour to respond within 10 business days.

If we are unable to resolve your complaint informally, either party may escalate the matter in accordance with clause 19.

Consumers in the UK may seek assistance from the Citizens Advice consumer helpline or Trading Standards. We are not a member of any Alternative Dispute Resolution (ADR) scheme, but will engage in good faith with any reasonable resolution process proposed.

These Terms, together with any applicable Programme Agreement and Privacy Policy, constitute the entire agreement between you and us in relation to your use of our Services and supersede all prior agreements and understandings.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.

Nothing in these Terms creates or is intended to create a partnership, joint venture, agency, franchise, or employment relationship between us and you.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

We shall not be in breach of these Terms nor liable for any failure to perform our obligations if such failure results from events or circumstances beyond our reasonable control.

You may not assign any of your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations to any affiliate, successor, or acquirer of our business.